Standard Delivery orders should arrive within 3-5 working days. We use a combination of Royal Mail and Parcelforce, whichever is more viable.

You are welcome to collect your order free of charge at our workshop: Handmade Heirlooms, 3 Rowan Drive, Newbury, RG14 1LY. Please contact us to let us know when you coming.

Returns of Ready Made Garments

This refers to the garments purchased from our website stock. Custom orders are dealt with separately. If you aren’t 100% happy with your garment we are here to help. Please don’t hesitate to contact us. Should you wish to return your garment, please do so before it’s been worn or it’s appearance altered in any way. We will be happy to issue a full refund for the garment once we receive it back. We will not be able to refund the shipping charge. By appointment you are welcome to bring the item to our workshop or you can ship it. The address is Handmade Heirlooms, 3 Rowan Drive, Newbury, Berkshire, RG14 1LY